Customs, paperwork and haulage, handled end to end
One team looks after your goods from the moment they reach a UK port to the moment they are signed for. Here is everything we do, and how each part works.
Customs clearance
We make your import declaration on the UK Customs Declaration Service (CDS) as soon as the goods are on their way, so they are cleared and ready to release when they land.
We check the commodity code, value and origin of every line, arrange payment of duty and import VAT, and deal with HMRC and the port if anything is queried or held.
- Import declarations on CDS
- Duty and VAT worked out in advance
- Holds and HMRC queries handled
- Postponed VAT accounting set up
Most delays at the border come from documents that don't match. That is why we check yours before the goods arrive.
Paperwork and compliance
Importing comes with paperwork that has to be right first time. We help you get set up properly and keep each consignment compliant.
- Help registering for a GB EORI number
- Commodity code classification
- Commercial invoice and packing list checks
- Bill of lading and arrival notice checks
- Advice on import VAT and duty reliefs
- Copies of your declarations for your records
Delivery into fulfilment centres
We collect from the port and deliver straight to the fulfilment centre on your shipment plan, with the delivery slot booked for you and the goods prepared the way the centre accepts them.
- Delivery slots booked
- Palletising and labelling arranged
- Loose cartons unloaded and palletised at a UK warehouse
- Proof of delivery for every drop
Send us your shipment ID and fulfilment centre code with your enquiry and we'll plan the delivery around them.
Sea freight arrivals
We handle full containers and shared part-loads arriving at the main UK container ports, and track each container from the vessel to the quayside.
- FCL: 20ft, 40ft and 40ft high cube
- LCL: pay only for the space you use
- Felixstowe, Southampton, London Gateway, Tilbury, Liverpool, Immingham
- Port and terminal charges handled
Air freight arrivals
For stock that can't wait, we clear air freight at UK airports and deliver it on to the fulfilment centre or your premises.
- Heathrow and East Midlands arrivals
- Clearance at the airport
- Onward delivery the same or next day where possible
Road freight from Europe
Pallets and part-loads from the EU, with the import declaration made at the UK border so your goods aren't left waiting.
- Single pallets to full loads
- Import declarations at the border
- Delivery to FBA or your warehouse
Import advice sessions
New to importing, or changing suppliers? Book time with us to plan your first consignments, choose the right Incoterms and understand your duty and VAT before you commit.
- Setting up to import for the first time
- Choosing between sea, air and road
- Costing a product before you order it
Six steps from enquiry to delivery
- YouTell us about your consignment
Where it's coming from, what it is and where it needs to go.
- UsWe send a clear quotation
One all-in price for clearance, duty and haulage, within 24 hours of receiving your details.
- UsPaperwork checked early
Invoice, packing list and bill of lading reviewed before arrival.
- UsCustoms clearance
Declaration made and duty and VAT arranged, so the goods are released.
- UsCollection and delivery
Collected from the port and delivered to FBA on a booked slot, or to your door.
- You and usKept informed throughout
We track the container and let you know about any change before you need to chase us.
Questions sellers ask us
Do I need an EORI number to import into the UK?
Yes. Anyone importing goods into Great Britain needs an EORI number that starts with GB. It is free and you apply on GOV.UK. If you don't have one yet, let us know and we'll talk you through it.
What is a commodity code and why does it matter?
It is the number that identifies your product in the UK tariff, and it decides the rate of duty you pay. A wrong code can mean paying too much, or being charged the difference later. We check each line on your invoice before the goods arrive.
What is the difference between duty and import VAT?
Duty is a tax set by the commodity code and origin of the goods, and it is a cost to you. Import VAT is charged on the value of the goods plus shipping and duty. If you are VAT registered you can usually account for it on your VAT return with postponed VAT accounting instead of paying it at the border.
Can you deliver straight into an FBA fulfilment centre?
Yes. Give us your shipment plan and the fulfilment centre code, and we book the delivery slot and send the goods on from the port, palletised and labelled the way the fulfilment centre accepts them.
Tell us about your next consignment
We'll come back within one working day with a quotation.